SWHelp:My StampWants - FAQ
From StampWantsWiki
Why was the (New) My StampWants area created?
The (New) My StampWants area was developed for over a year, based on all the comments, suggestions and feature requests we received from our 20,000+ members. Everything in the My StampWants area was developed to provide a streamlined approach to managing your buying and selling activity on StampWants.com. Every aspect of the area was designed with every type of StampWants member in mind, and designed to help every member do everything they need, and do it faster and more efficient than before. This includes novice stamp collectors, avid stamp collectors, part time dealers, full time dealers, beginning computer users, average computer users and experienced computer users.
The (New) My StampWants area addresses all of the short comings of the previous My StampWants area, as well as adds many new innovative features and features exclusive only to StampWants.com. None of these features however were added just to add features, every feature was added to help and assist users with real issues, and provide a more efficient way to manage your activity on StampWants.com.
How do I get to the Selling Summary page?
When you go to the My StampWants area, by default you are brought to the Buying (Summary) page. To get to the Selling (Summary) page, just click the link that appears to the right of the Buying Summary title, which reads "Click Here to Go to: SELLING (Summary)". Additionally, you can also click in the Selling Summary link in the left side navigation bar, or the Items I'm Selling link which appears above the header on any page of StampWants.com while you are logged in to your account.
Can I view one section of the Buying area at a time, such as "Items I'm Bidding On" only?
Yes. On the Buying Summary page, all of the 4 main buying areas on StampWants - Items I'm Bidding On, Items I'm Watching, Items I've Won and Items I Did Not Win sections are displayed. A maximum of 15 items from each of these sections will be displayed here. To view only one of these sections, and up to 50 or 100 (depending on your internet browser) items from that section, just click on the title of that section. Additionally, you can click on the link for the particular section you want to view in the left side navigation bar.
Can I view one section of the Selling area at a time, such as "Items I'm Selling" only?
Yes. See the above FAQ, the same applies for the Selling Summary page.
How do I view more than 15 items per page?
If you are on the Buying Summary or Selling Summary page you can only view a maximum of 15 items per section. To view 50 or 100 (depending on your internet browser) items per page, you must go to the particular section you wish to view. To do this, just click on the title of that section. Additionally, you can click on the link for the particular section you want to view in the left side navigation bar.
I'm overwhelmed, why are there so many more options and fields in the (New) My StampWants area?
At first glance, especially when compared to the previous My StampWants area, the page may look a little overwhelming. However, if you understand what you are looking at, it won't be. In fact, from a first look visual standpoint there are only two new added areas within each section.
When looking at the previous My StampWants, what you would see was a table of items in each section. In the (New) My StampWants area you will still see a table of items in each section (with an added total column at the bottom). However, there is now a search and filter area on top of the table, and a bulk action area at the bottom of each table. If you really wanted to, you could ignore these two new areas, and everything would function exactly the same as in the previous My StampWants area. This means that anything you wanted to do, you could at least do exactly the same as in the previous My StampWants area, and in the same amount of time. However, if you do use the new areas, you will be able to work more efficiently and faster.
What does "All Items in Search/Filter" mean, and what is the Search and Filter area?
At the top of each table in a specific section of the My StampWants area, you will see a Search and Filter area. The Search and Filter area allows you to easily search and filter through your results. The Search and Filter area comprises of two types of options, searches and filters.
Searches allow you to search through your listings. Whether by Scott number, keyword, a buyer or seller's username or other available search options. Once you fill in a search option you will only see items in that particular section which match your search terms. For example, if you only want to see items you purchased from the seller 'StampWants', in the Seller's Username search box enter: StampWants.
Filters allow you to filter out information based on a certain criteria. Filters will always be located in the 'Click to Filter' box of the Search and Filter area. A green check mark will appear to the left of a setting if it is active, and a red x will appear if it is inactive. For example. if you are on the Items I've Sold page and you only want to see auction items only, which you have not yet been paid for, click the 'Fixed Price', 'Store' and 'Public' filters to turn them from their default of on to off, to display only auction items. Then click the 'Unpaid Only' filter to view only auctions which you have not yet been paid for.
Once you have set a search or filter, the items in that section will reflect the search and filters you have set. If you want to apply a Bulk Action to all of the items which match that Search/Filter (which may be several pages worth of items), change the "Apply to" drop down box in the Bulk Actions section to "All Items in Search/Filter".
What are Bulk Actions, and how do they help me do things faster?
Bulk actions are located at the bottom of any table, and represent the same actions you can apply to an individual item, such as marking it paid or shipped, or even leave feedback, but allows you to apply that action to multiple listing.
The easiest way to do this is to select the items you want to apply the bulk action to by clicking on the select boxes to the left of any item. This will check off the box and expand the row. Then just go to the Bulk Actions section and click any Bulk Action icon/link to apply that icon to the select items.
Alternative, you can also change the "Apply to" drop down box in the Bulk Action section to "All Items on this Page" or "All Items in Search/Filter" ("Selected/Expanded Items Only" is set by default). Setting this to "All Items on this Page" will affect all of the items on that page (if you are on the Summary page, it will only affect all items on that page within the specific section the Bulk Actions refer to). Setting this to "All Items in Search/Filter" will affect all of the items on that page, and all other pages in your current Search/Filter (if you are on the Summary page, it will only affect all items on that page within the specific section the Bulk Actions refer to).
How do I view more than 30 days worth of Sold or Purchased Items?
In the Search and Filter area of any section, just click on the calendar icon next to the date's show. You can then change these dates to include a greater range of items.
How do I sort a section?
In the Search and Filter area of any section, just select how you want to sort the section using the sort drop down box in the Sort By area. You also have the option to set a second field to sort by using the second drop down box.
The section is sorted using the field I want, but it's in the wrong order, how do I reverse the order?
To the right of the sort by drop down box in the Sort By section of the Search and Filter area, you can click on either ASC or DESC. ASC stands for ascending, and will sort your items in 0-9/A-Z order, where as DESC stands for descending and will sort your items in Z-A/9-0 order.
How long will the Search/Filter are remember what I entered?
Whenever you enter any search terms into any search fields, set the date range, modify filters, set the sort by fields, or any other fields in the Search/Filter area this information is saved. This way, if you leave the page to view and auction, or for any other reason, the search and filters you set will be saved, and you can view the same listings you were previously viewing when you return to the My StampWants area. If you don't return for 4 or more hours, the Search/Filter information will be reset.
How can I view all the items a buyer has not yet paid me for?
From the Items I've Sold section first set the date range to encompass a date range including the earliest date in which the buyer purchased items from you. If you are unsure, just set it back an entire year. Then in the "Bidder's Username" field enter the buyer's username. Next, in the "Click to Filter" area, click on "Unpaid Items Only" to select unpaid items only. The resulting list will only show items from that buyer, which have not yet been marked as paid.
How can I create a custom invoice for a buyer?
Once an item is sold an invoice is automatically sent to the buyer, and the buyer can pay at anytime from their My StampWants - Items I've Won section. However, if the buyer has not yet paid, or you want to send a custom invoice for any reason you can do so from the My StampWants - Items I've Sold section: Next to any item you have sold, click on the invoice 
to the right of the item. You can then send a custom invoice to the buyer. On the next screen you will be able to select which items to include on the invoice. By default, all items which the buyer has not yet paid for will be selected.
How can I relist all my unsold items?
From the Unsold Items section of the My StampWants area use the Search and Filter area to display all of the unsold items you wish to relist. In the "Click to Filter" area, you can select "Unrelisted Only", to view only those listings which have not yet been relisted (if you do not, items which have already been relisted will not be relisted again anyway). Then go to the bottom of the table, and in the Bulk Actions section set the "Apply to" drop down box to "All Items in Search/Filter". Then click the Bulk Action "Relist".
Once an item has been paid for, can I delete it from My Items I've Sold / Items I've Won section?
Items can not be deleted from the Items I've Sold and Items I've Won section. However, you can easily hide these items. At the top of the section, in the "Click to Filter" area check off either "Unpaid Only" (which will hide all of the paid items) or "Not Shipped/Received Only" (which will hide of the shipped/received item).
How are the totals at the bottom of each section calculated, and what do they mean?
At the bottom of each section is a "Total on this Page" row, and a "Total in this Search/Filter" row. These rows include totals for the values in the columns above them (multiplied by the quantity). For example, in the Items I've Sold section, the first total represents the "Starting Bid" column, the second total represents the "BIN Price" column and the last total represents the price "Realized" column.
The totals in the "Total on this Page" row represent the total for the values in that column on that page of the section. The totals in the "Total in this Search/Filter" row represent the total for the values in that column for all values in the current Search/Filter of the section.
How do I mark an item as paid or received/shipped?
Next to any item in the Items I've Won or Items I've Sold section, click on the invoice 
to the right of the item to update the paid status. Click the 
icon to update the received/shipped status. You can quickly see on the page which items have been marked as paid or shipped/received because the icons will be colored, as opposed to gray if they have not yet been set. To view details of the exact status and date's the status were changed you can click on the item's title or selection box to expand the row and reveal additional information.
How do I mark multiple items as paid or received/shipped?
You can select multiple items by checking off their select boxes, or clicking on their titles. Once you have selected the items you want to update the status of, go to the "Bulk Actions" section at the bottom of the table and select the appropriate action.
How do I mark all of the items on a page as paid or received/shipped?
Go to the "Bulk Actions" section at the bottom of the table. Change the "Apply to" drop down box from "Selected/Expanded Items Only" to "All Items on this Page". Then click the appropriate bulk action.
How do I mark all of the items as paid or received/shipped
Go to the "Bulk Actions" section at the bottom of the table. Change the "Apply to" drop down box from "Selected/Expanded Items Only" to "All Items in Search/Filter". Then click the appropriate bulk action.
How do I leave feedback for an item?
In the Items I've Won or Items I've Sold section click the 
icon to the right of the item to leave feedback. If the icon is gray you can leave feedback, if it is colored, you have already left feedback and cannot click it.
How do I leave feedback for an multiple items at once?
When you click on the feedback icon to the right of any item you have won or sold, you will open the Feedback Factory. Here you can leave feedback for just that item, or all items marked paid, or all items from that seller/buyer.
Alternatively, you can select multiple items by checking off their select boxes, or clicking on their titles. Once you have selected the items you want to leave feedback for, go to the "Bulk Actions" section at the bottom of the table and select the Leave Feedback bulk action.
How do I leave feedback for an all items on a page at once?
Go to the "Bulk Actions" section at the bottom of the table. Change the "Apply to" drop down box from "Selected/Expanded Items Only" to "All Items in Search/Filter". Then click the Leave Feedback bulk action.
How do I leave feedback for an all items at once?
Go to the "Bulk Actions" section at the bottom of the table. Change the "Apply to" drop down box from "Selected/Expanded Items Only" to "All Items in Search/Filter". Then click the Leave Feedback bulk action.
Can I change the duration of a listing when I relist it?
Yes. Once you click to relist an item, you will be able to change the duration of the listing. Just follow the onscreen instructions.
Can I delete an item I've sold if the buyer no longer wants it?
Once and item has been sold, it cannot be unsold or removed from your list of sold items. However, for your records, you can mark the item as Paid -> Canceled and Shipped -> Canceled.
Can I delete an item I've sold if the buyer has returned it, and I refunded them?
Once and item has been sold, it cannot be unsold or removed from your list of sold items. However, for your records, you can mark the item as Paid -> Refunded and Shipped -> Returned.
If an item I am watching closes, why is it no longer in my Items I'm Watching list?
When an item you are watching closes, it is hidden from your Items I'm Watching list. To view these items, simply click on "Show Closed Too" in the Click to Filter section of the Items I'm Watching section.
How do I know if I have any upgrades on my listing?
A 
symbol next to an item's title indicates that the listing has one or more listing upgrades. Expand the row by clicking on the selection box or the item's title for details, and to see which listing upgrades are active.
