FAQ
From StampWantsWiki
What do I do if I have paid for an item and not yet received it?
If you have purchased an item on StampWants, and have not yet received the item, and a reasonable amount of time has passed, please first contact the seller. You can contact the seller of any item you have purchased by clicking on the seller's username in the Items I've Won section of the My StampWants area. We recommend that you contact the seller through StampWants My Messages. Unlike email, StampWants My Messages cannot be lost or filtered as spam, and will be received by the seller when they login to their StampWants account. You can also track if these messages have been read by the seller because they will appear in your Outbox before they are read, and move to your Sentbox after they are read.
If you do not receive a response, we recommend that you also try contacting the seller via email. If you are still unable to receive a response or an adequate resolution to your issue, the next step will depend on the method of payment you used. If you paid with PayPal, you can file a Buyer's Complaint in the PayPal resolution center on PayPal's website to receive a refund. You have 45 days from the date of payment to do so. Login to your PayPal account, click on "Resolution Center" in the "My Account" section. Then click on the "Dispute a Transaction" button. Select "Item Dispute" and select continue. You will then need to provide the PayPal transaction id of the payment you made to the seller.
For other payment methods, such as Google Checkout or Credit Card, please contact the payment company for further help.
Additionally, you may want to leave appropriate feedback for the seller, based on the way they handle the situation and respond to your inquiry.
How can I pay my fees?
All our payments are done through PayPal. Whether you have a PayPal account, or want to pay by credit card without a PayPal account, PayPal will handle the payment on behalf of Stamp Wants.
At the end of every month, you will be sent an invoice, for all fees you incurred, such as listing upgrades fees and end of auction fees. You will be provided with a link to pay your balance. You can also pay your balance at any time by going to the Account Details Section of the Members / My Stamp Wants Area.
How do I pay for an item I won?
If you purchase an item using the Buy It Now feature, or win an auction item, the item will appear in the My StampWants - "Items I've Won" section. You can review this list of items at any time by clicking on the "My StampWants" button at the top of any page (you will need to be logged in to your account). Then, simply click on "Pay Now" which will be displayed under every unpaid item in your "Items I've Won" list. You will then be presented with an invoice for all of the items you purchased from that seller. You will need to do this once per each seller you have purchased items from.
How do I revise an item I am selling?
You can easily revise your item. All you need to do is log into your account, and click on the "Items I'm Selling" tab in the Members/My StampWants area. Find your item, and on the right hand side click "Edit".
Does StampWants invoice winners of my auctions and buy it now listings?
When a lot sells as an auction or buy it now item, the buyer is sent your contact information, address, and auction details. They are also sent your postage amount if it was specified in you listing. In addition, you can also specify a custom end of auction message to be displayed along with your standard information that is automatically included (address, auction details, etc). This message can be edited in the Account Details tab of the Members/My StampWants Are.
I forgot my username or password, what can I do to retrieve it?
If you forgot your password, we can reset it for you and send you an email with your new password. You can then login to your account, click on Account Details, and then change your password to whatever you want it to be.
If you can't remember your username either, you need to first request your username, which we'll email to you and then you will need to follow the above to reset your password.
All of this can be done by clicking on the Login button at the top of any page.
What do I do if I sold a lot, and the buyer has not yet paid me?
If someone does not pay for a purchase, the first step is to send them another invoice. You can easily do this from the 'My StampWants' area, on the 'Items I'm Selling' page, in the 'Items I've Sold' section. Just click on the Blue Invoice icon next to any item. You can then easily create and email the buyer another invoice (they should have automatically received one when they purchased the item).
If this does not work the next step would be to contact they buyer by StampWants MyMessage, or email (we recommend StampWants MyMessage, because the buyer will see the message the next time they log in to StampWants.com, where as emails may get lost or filtered as spam). You can do this by clicking on the buyer's username in the 'My StampWants' area, on the 'Items I'm Selling' page, in the 'Items I've Sold' section.
If you are still unable to obtain payment you can file an End of Auction Fee Claimback request with us once 21 days have passed since the close of the auction. To file a claimback locate the item in the 'Items I've Sold' section, and expand the row by clicking on the checkbox or item title to reveal more options, which will include a 'Request Claimback' link. Please note that this option will not appear for any item until after 21 days have passed since the purchase date, and only if the item is marked as 'Unpaid' or 'Canceled'.You can also relist your item by clicking on "List Similar" next to the item in the Items I've Sold section.
Once we process your claim we will take any appropriate action needed against the buyer, as well as credit you back the end of auction fees. Please note this may take a few days or longer. If we need further information, we will contact you, otherwise you will see the refunded fees posted to your account within a few days.
Another option is to contact the StampWants Support staff by using the Contact Us link above the header on StampWants.com. Just tell us the item numbers in question, and a summary of what you have tried so far to collect payment. We'll try to assist you the best we can, and contact the buyer on your behalf.
How do I relist a lot which was sold, and the buyer did not pay?
You cannot remove any items from the Items I've Sold section, even if they remain unpaid. However, you can still easily create a new listing for this item. From the Closed Auctions section, just click on 'List a Similar Item' next to the listing. This will take you to the Sell Your Item process, and have all of the information from the original listing filled in. You can then skip to the Submit and Review step and submit your listing.
How can I contact someone who won a lot from me?
If you go to the My StampWants area, click on the Items I'm Selling tab, and scroll down to the bottom where it says "Items I've Sold" and scroll down again until you find the listing you are looking for. Now click on the username to obtain the contact information for that user.
How do I contact StampWants Support?
At the top of every page (on the main StampWants site [not the wiki/help area]), above the header, there is a link "Contact Us". Just click that link if you need to contact StampWants Support.
Can I automatically send winners of my auctions a customized email?
StampWants automatically sends an email to the winners of your auctions. This email includes the item number, payments accepted, and shipping costs, as specified in your listing. You can enter a custom message below to be included in this end of auction email. You may want to include more specific payment instructions, such as where to send checks. You can also include a greeting, or any other information you may wish to give the winners of your auctions.
To change this customized message log in to the Members/My StampWants Area, and click on the "Account Details" tab.
How do I leave feedback?
In the Items I've Won or Items I've Sold section click the 
icon to the right of the item to leave feedback. If the icon is gray you can leave feedback, if it is colored, you have already left feedback and cannot click it.
How do I change my email address, mailing address or other personal information?
You can change your email address, mailing address, as well as other personal information from the Account Details page in the My StampWants area. Just make any needed changes, and click the Save/Submit button at the bottom of the page.
How can I change my username?
If you wish to change your username, please use the Contact Us form, and send us a request to change your username. You must include your current username, and the new username you wish to use.
How do I import items from eBay, yahoo or another auction site?
If you list your auctions to ebay, yahoo or any other auction site, by using a bulk upload program (such as turbo lister, or seller's assistant for ebay) you can easily upload your items to our site. All you need to do is select your items in the program you used to create them, and then export them to a CSV file. To do this you would usually go to the file menu, and then to the export menu, and select Export to CSV. You can then log in to our members page and click on the Bulk Uploader tab. Then you can download a template of our CSV file. Then, open our CSV file and the one you saved from your auction program, in a spreadsheet program (such as Excel) and copy the columns (from your program's created file) over to match our columns (as specified in the template you downloaded). The only fields that will need to be converted are the category fields, as you need to specify our category numbers, which you can find by clicking on the schema link in StampWant's Bulk Uploader page. Then save your file as a CSV file, and follow the Bulk Upload instructions found on the Bulk Uploader page.
Can I sell in my own currency, or do I need to sell in U.S. Dollars?
Yes, you can sell in any currency that is listed in the currency selection box of the Sell Your Item Process. Most major currencies are supported.
Can I provide a custom invoice to my customers?
Yes! In the "Sold items" section of the "Items I'm Selling" screen, click on the envelope and dollar sign icon next to one of the items you want to invoice for. A screen will pop up showing all the items that that buyer bought recently. Check all the items on the far left that you want to include on the invoice (any items already identified as being paid for will be shown in green, so don't invoice for them again). Once all the items you want to invoice are selected, click the "Update Total Sale..." button. It will calculate the total sales, then another block will show the calculated shipping charges. If you want to make adjustments to the shipping charges, you can do so now. There is also a block for other expenses (like insurance if a buyer opts for it). Review and edit your message as you see fit. Once your numbers look in order, click one of the buttons at the bottom to email it. Once you send an invoice, the icon on the "Items I'm Selling" screen changes to a check mark (so you can easily see which auctions have been invoiced, and which haven't).
A word of caution... don't hit the back-button, or leave the screen, or refresh, because you will lose all your changes and you will have to start over.
What kind of content can I put in my store, and in my store pages?
You can basically put anything you want. It should be philatelic in nature, but you can really put anything if you would like. The main restriction is not to have any pages dealing with buying and selling stamps off of StampWants. If you mention that you also buy stamps, or that you have more stamps listed on ebay or your website... That's okay as long as it's brief and one line, without any direct links. But other than that feel free to use your pages however you want. StampWants does reserve the right to remove any inappropriate content, or content which violates our terms and conditions.
How is the users online count calculated?
In our site status box, we include a count of current users online. This number is based upon users who have been active within the last 15 minutes. Users are counted based on their IP address. We also filter out users who have multiple or dynamic ip addresses (such as aol users) to make sure each user is only counted once.
Why am I not receiving email notifications?
You should be receiving email notifications when you make purchases or your items sell. Check to make sure your email address is correct on the Account Details page. If it is, try adding: admin AT stampwants DOT com, and support AT stampwants DOT com to your email "safe list" or address book, as our emails are probably being filtered as spam if you aren't receiving them.
What do I do if I made an error while placing a bid, such as bidding $25.00, instead of $0.25?
If you make a mistake when placing a bid please immediately contact StampWants, using the Contact Us link found at the top of any page. Please provide the item id number, the amount of the bid you intended to place, and the amount of the bid you placed by mistake. StampWants will correct the error, if possible, shortly after we receive your email.
